DigitalGenius
DigitalGenius is the AI concierge for ecommerce brands that resolves your customer service tickets, saves you money, and delights your customers. A unified platform combining conversational, visual and generative AI to fully understand and respond to customer queries, layered on top of deep integrations to your existing tech stack to fully resolve customer service tickets. Automatically resolve 60+ common ecommerce use cases, such as Where Is My Order, Returns, Refunds, Warranty Checks, Order Amends, and many more, across email, chat, social, voice and more. Used by major retailers like Reebok, SkullCandy AllSaints, air up, Rapha, On, Emma Sleep, Camper and Clarins, we can transform your customer service. "In no time at all we were automating 40% of our contacts, with a resolution rate of 90% while hitting our CSAT goal of 95%" - Beauty Pie "DigitalGenius has given us back control over our inbox – reducing our customer wait time by 93%." - On "The results have been amazing, and we have seen an ROI of over 600% since deploying the platform." - air up Fewer tickets for your agents to handle. Faster first response times. Quicker ticket resolution times. Lower cost-per-ticket. Happier agents. Happier customers.
- ✅ Automates customer service processes
- ✅ Enhances customer experience
- ✅ Reduces operational costs
- ✅ Built for eCommerce businesses
- ✅ Text recognition technology
- ✅ 60+ pre
- ✅ built eCommerce use cases
- ✅ Integrates with carrier systems
- ✅ Dashboard for analytics and reports
- ✅ Customizable to match brand
- ✅ Multi
- ✅ lingual
- ✅ Cross
- ✅ channel functionality
- ✅ Automatic responses for common queries
Tags: customer, support, automation
Category: customer support
Pricing: free